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Returns Policy


Purchases of download items
 

When you purchase a Download, it will be accessible on your computer as soon as we have approved your purchase. It is not necessary to download your purchase immediately as it will be accessible on your account until you are ready to download it.

If you purchase a Download but are not able to download it to your computer for reasons of defect, we are only legally required to refund your purchase within 7 days of your first attempt to download the file. In this case you must contact us [Contact page] to inform us of the situation. We will then either replace the defective Download or refund your purchase according to your preferences within 30 days of receiving your message regarding the defect.

If you purchase a Download, but do not download it, you are entitled to cancel your order within seven business days from the time of purchase. You are then required to contact us by sending a message from our [Contact us] page. We will then refund your purchase within 30 days.


Purchases of non-download items

For purchases of tangible items such as CDs, DVDs or similar, a 14-day right of return is applicable insofar as the item is in its original packaging with seal intact.




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